This page defines the baseline response path when Helixiora suspects or confirms a security incident.
Reporting
Personnel should know:
- what events must be reported
- which channel to use for urgent reporting
- which information helps responders triage quickly
Make the reporting route obvious and easy to use.
Triage and severity
Define a severity model that fits Helixiora. At minimum, it should help responders decide:
- who needs to be involved
- how fast the response must move
- whether customer, legal, or contractual notifications may be required
Response flow
The standard response flow should cover:
- identification and initial triage
- containment
- eradication and recovery
- evidence capture
- stakeholder communication
- post-incident review
Lessons learned
Each material incident should result in documented follow-up:
- root cause or contributing factors
- control gaps or process weaknesses
- assigned actions with owners and due dates